Shipping Policy

At Oktoberfest Outfits, we believe in transparent pricing—no hidden charges. All costs, including shipping, will be clearly displayed at checkout before you confirm your purchase.

We are committed to delivering quality products and top-tier customer service. Once your order is placed online, your items will typically arrive within 10 to 14 working days (excluding weekends and holidays). However, in most cases, we ship within 24 hours of purchase, and our average delivery time is less than 5 working days.

Shipping Address Guidelines

To ensure a smooth delivery experience:

  • Please double-check your shipping address before confirming your order.

  • Orders sent to an incorrect address due to customer error cannot be refunded.

  • Using the same address for both shipping and billing is recommended—it speeds up verification and processing.

If there is a mistake made by the shipping carrier, we will fully support you in resolving the issue. However, we cannot be held liable for losses caused by third-party errors.

Order Not Received?

If your order hasn’t arrived within the expected delivery window, please contact us at:
📧 support@oktoberfestoutfits.co.uk
Our customer support team will assist you in tracking and resolving your order issue promptly.

Duties & Taxes

Depending on your country’s import laws, custom duties and taxes may apply upon delivery.
These charges are the responsibility of the customer and are collected by your local shipping carrier at the time of delivery.

The amount depends on the laws of your country and is not controlled or charged by Oktoberfest Outfits.